CP60: A Payment Was Removed From Your Account

Why you might get this

• A payment was applied to your tax account in error, and the IRS has now removed it.
• Because that payment is gone, your account may show a balance due that you need to pay.

The deadline

The notice lists a date by which you should pay the amount you owe. Pay by the date printed on your notice, or set up a payment plan if you can't pay in full. This notice tells you about a balance and how to handle it — it is not itself a final legal demand or a bill for penalties.

This notice doesn't carry a fixed response deadline, but it still deserves attention — see what to do below.

What to do

1. Read your notice and check the date and amount of the payment that was removed.
2. Compare the change against your own records to make sure it looks right.
3. Pay the amount you owe by the date shown on the notice.
4. If you can't pay in full, pay what you can now and apply for a payment plan online or by calling the number on your notice.
5. If you think the payment was removed by mistake, mail proof of payment to the address on your notice.
6. To let someone like an accountant handle this for you, complete and send Form 2848 (Power of Attorney and Declaration of Representative).

What happens if you ignore it

If you don't pay or respond, the balance the IRS says you owe stays on your account and can grow over time. The IRS may follow up with more notices and collection steps.

If you believe the payment was removed in error, gather your proof of payment (like a canceled check or bank record) and mail a copy to the address on the notice. You can also get free help from the Taxpayer Advocate Service or a Low Income Taxpayer Clinic if you qualify.

What a CP60 notice means

The IRS sends a CP60 notice when it removes a payment it had applied to your account by mistake. Because that payment is no longer credited to you, your account may now show a balance due.

Why you got it

A payment was posted to your account in error, and the IRS has reversed it. Your notice shows the exact date and amount of the payment that was removed.

What to do

Start by reading the notice and comparing its changes to your own records. If the balance is correct, pay the amount you owe by the date printed on your notice. Can't pay it all at once? Pay what you can now and apply for a payment plan online or by phone using the number on your notice.

If you think the payment was pulled back by mistake, mail a copy of your proof of payment to the address on the notice. You can also authorize someone to speak with the IRS for you using Form 2848.

Staying on top of this early keeps a small mix-up from turning into a growing balance. Solace can watch your IRS account and let you know when something changes.